eCommerce help for customers

Check the status of open orders

Orders remain open until you have received or canceled all of the products on the order, and subsequently received an invoice for them.

1. On the Shopping site, from the My Account menu, select Open Order Status, or click Open Order Status on the My Account page.

All open orders appear.



2. To find a specific order, type its Order # into the box provided and then click Search.
3. You may also filter the list based on a date range. Select the Start Date and End Date during which the order was placed, and then click Search.
4. To view details about specific order, click the Order #.



You can review products, shipping, and pricing, and email the order.

5. To email details about open orders as PDF attachments, on the Open Order Status page, select the check boxes beside each order #, and then click the Send Email button.



Complete the email form, and click Send Email.