Void an Invoice

To void an invoice follow the easy steps below. Note that this action will only void the invoice, not cancel the sales order. Voiding an invoice will reopen the Sales Order and backorder all of the items that were shipped. Use the Sales Order screen to make changes to any quantities, prices or products and click the Create Invoice button under the Final to put the order into billing to be invoiced again.

1.Select Sales > Invoice > Invoice Inquiry.

2.Enter the reference code for the invoice in the Invoice Number field and press Tab. This will display the corresponding invoice information.

3.Click the Void button in the bottom toolbar. A window will pop-up asking if you are sure you want to void the invoice. Click the Yes button in this window. This will void the invoice.

Back to Invoice Inquiry