Make an adjustment to a payment
The adjustment amount will be applied to the overall payment, not to any specific customer invoices. To make an adjustment to individual invoices, see the Make an Adjustment to an Invoice page. Tax Credit or Debit adjustments should NOT be handled as adjustments, as they will not appear correctly on your Sales Tax Journal. For instructions on handling tax credits, see the Issuing a Tax Credit page.
1.After selecting the appropriate customer and entering the payment information, click on the Adjustments button in the lower left corner of the screen.
2.Enter the adjustment amount in the Adjustment field and press Tab. Enter the number of the General Ledger Account that the adjustment should be applied to in the Adj G/L field. The adjustment amount will be reflected in the Balance Left, shown in the lower right corner of the window. An example is shown below.
3.Now when you apply the payment to an invoice, the invoice amount will be deducted from the new balance. Note that this adjustment does not have any effect on the invoice amount.
4.Click the Save button to save the Cash Receipt to your Accounts Receivable. You can then enter another Cash Receipt to the batch.
Note: If you have entered a check, you may decide to print a receipt for the customer to let them know that you have received their payment. To do this, click the Print Receipt button in the bottom toolbar.This will only print a receipt for the customer; it will not save the Cash Receipt to your Accounts Receivable.
5.Once you have entered all of your Cash Receipts for the batch, click the Print & Post To A/R button to print the Cash Receipts Audit Trail and post and update your Cash Receipts in Accounts Receivable.